It’s all too often I get a call from someone telling me, “we got this new software from XYZ Vendor and it doesn’t work the way they told me it would”.
Sadly… its true.
Many (not all) vendors don’t take the time to truly evaluate what you need for your business processes. As a professional and cornerstone of your business, it’s so very important to make sure you are getting the right system or software before you sign on the dotted line. So many folks out there are just reading from a cut sheet or a SKU and have no clue about the rest of your software or systems.
Take the time to evaluate and work with your internal or external IT vendor before you make any software decisions. It could mean the difference between a successful or failed implementation.